Dedicated support on product and related applications is vital to the success of ongoing usage. Deliverance is committed to support our customers as follows.
- Hot-line or email support from Mondays to Fridays (9am to 6pm) -
- Premium support on Saturdays or Public Holidays or on extended office hours could be arranged
- On-site support
- Resolving all level 1 and 2 technical support and collaborate with Exalead and Prelytis on level 3 resolution